Customer support is the number one priority at Key Technology Solutions.
Our Microsoft Certified Professionals and Systems Engineers can help
you maximize your systems productivity and reliability by providing you
with professional on-site service, remote diagnostics, trouble shooting
and expert support over the phone for all your technology needs.
By taking advantage of our service agreements which can give you free phone
support and lower your cost by up to 20% for on-site and remote trouble shooting.
To learn more about our different service agreements give us a call or contact us by e-mail.
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Spy-ware / Virus Removal
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Does your computer shut down all by itself or do you have unwanted ads and messages appearing on your screen? Chances are that you have spy-ware or a virus on your system.
We also renew your anti-virus software subscription for you and make sure that all the settings are correct including automatic updates of your virus definitions.
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Security, Service Pack, Driver and Software Updates
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It is important to have the right security updates and service packs installed for your software to work properly. If you never update your software you might get to the point of not being able to update that program because of version conflicts and therefore are no longer compatible with other software you use.
Installing and updating drivers for your peripherals is another very important factor to keep your system healthy. Let us help you decide which updates are necessary and won't have any negative effects on your computer.
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Internet / E-mail
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Need help setting up your internet and/or e-mail.
Do you want to transfer your e-mails or addresses to a new system.
We can set-up wired and wireless Dial-Up, DSL or Cable internet connections for your computer or network. We can also provide you with secured remote access to your business or personal computer over the internet or via dial-up from anywhere in the world.
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Software Support and Training
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We provide you with expert support for your operating system and software along with specific training for you or your employees.
A key element in todays technical environment is instructing and advising your staff to ensure the successful operations of your business.
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Personal Computer / Notebook
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Is your computer or notebook running slow, do you experience blue screens and system crashes or are you running out of space on your hard disk let us help you to get your system up and running like it is supposed to. We can help you to determine if your system needs upgrading and/or additional components need to be installed. If you're having problems with pictures and/or printing them correctly we can adjust the settings for you.
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Server / Networking
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We support networks ranging from a small peer to peer network all the way to routed multi server networks with remote locations. We can migrate your NT or Windows 2000 server(s) as well as Exchange 5.5 and Exchange 2000 to the latest server systems.
We make sure your back-up system is working properly as well as securing your data with a firewall and a professional installation of anti-virus software. We will maintain your network to ensure the continuous operation of work stations, routers, switches and printers.
Administering Active Directory and user access rights as well as VPN and remote access connections are further tasks we will take care of.
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We provide support for many more technologies which are not listed above.
Contact us to find out how we can help you.
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